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1、【题目】题目：抱怨和索赔信函
答案：
For Delay in Shipment (由于发货延迟而抱怨)
Dear Sirs ,
The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.
Please look into the matter as one of urgency and let us have your reply as early as possible .
For Poor-Packing (由于包装不妥提出索赔)
Dear Sirs ,
We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10% of them are broken and some are badly scratched , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost .This is the amount by which we propose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement .
Sincerely yours , XXX
For Damage of Goods (由于货物损坏而抱怨)
Dear Sirs,
Our order No.JT-8 The glassware you supplied to our order of 3rd July was delivered by the shipping company this morning .The 160 cartons containing the goods appeared to be in perfect condition .But when I unpacked them with great care , I regret to report that 10 cartons of glassware badly cracked .
We trust you can understand that we expect the compensation for our dam aged goods.
For Incomformity(由于货物不符而抱怨)
Dear Sirs ,
On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order.
As I have several customers waiting , please arrange for the replacements at once.
解析：
暂无解析
1、【题目】题目：CongratulationLetter祝贺与慰问
答案：
Sample 1
Dear Mr.Stewart:
Please accept my warmest congratulations on your promotion to general manager! We have just learned that you have been appointed to this position.It came as no surprise to us in view of your unusual abilities.You deserve the position after years of service in the company.Your experience in this field will surely bring in more profits for your company.We are sending you our best wishes for the future.
Through 3 years of working with you,many of us know clearly how much you have contributed to building the relationship between our two corporations.You also have come to know us well during the past 3 years,and we are ready to offer you the same service in the days ahead.
We look forward to the continuing growth of your company under your enlightened leadership.
Sincerely Yours,
David Parker
Sample 2
Dear Michael:
Congratulations on the birth of your son!How happy and proud you must be at this time.And hope your son grow up healthy,wealthy and wise.
My best wishes to all three of you!
Truly yours,
Joe Wisdom
解析：
暂无解析
1、【题目】题目：抱怨和索赔信函
答案：
For Delay in Shipment (由于发货延迟而抱怨)
Dear Sirs ,
The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.
Please look into the matter as one of urgency and let us have your reply as early as possible .
For Poor-Packing (由于包装不妥提出索赔)
Dear Sirs ,
We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10% of them are broken and some are badly scratched , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost .This is the amount by which we propose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement .
Sincerely yours , XXX
For Damage of Goods (由于货物损坏而抱怨)
Dear Sirs,
Our order No.JT-8 The glassware you supplied to our order of 3rd July was delivered by the shipping company this morning .The 160 cartons containing the goods appeared to be in perfect condition .But when I unpacked them with great care , I regret to report that 10 cartons of glassware badly cracked .
We trust you can understand that we expect the compensation for our dam aged goods.
For Incomformity(由于货物不符而抱怨)
Dear Sirs ,
On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order.
As I have several customers waiting , please arrange for the replacements at once.
解析：
暂无解析
1、【题目】DearMr./Ms,
Mr.JohnGreen,ourGeneralManager,willbeinParisfromJune2to7andwouldliketocomeandseeyou,say,onJune3at2.00p.m.abouttheopeningofasampleroomthere.Pleaseletusknowifthetimeisconvenientforyou.Ifnot,whattimeyouwouldsuggest.Yoursfaithfully,
请用写信的方式来进行回复
答案：
Dear Mr. / Ms,
Thank you for your letter informing us of Mr. Greens visit duringJune 2-7. Unfortunately, Mr. Edwards, our manager, is now in Cairoand will not be back until the second half of June. He would,however, be pleased to see Mr. Green any time after his return.We look forward to hearing from you.Yours faithfully,
解析：
暂无解析
1、【题目】题目：向用户推销会议场所。
答案：
Dear Mr.Edwards:
“Thank you for helping us put on the best conference we’ve ever had.Your superb facilities,service,know-how,and helpful attitude all add up to one word:Professionalism.”? Pardon me for crowing just a bit,but the statement above was received a few days ago from the vice president of one of the country’s largest manufacturing companies.And it’s typical of many we get from top executives who chose Whispering Pines in Myrtle Beach,South Carolina as their host for meetings,conferences,seminars,and get-togethers.?
At Whispering Pines we know how to help you make your meetings really successful.It’s what we were designed to do,what we’re in business for,the reason we like to think we’re the ideal convention headquarters.Whispering Pines is not just another magnificent resort center that offers everything and meeting goers could ask for outstanding cuisine…big name entertainers…elegant nearby shopping malls…all sports,including a championship golf course and tennis courts…and a stunning view of the Atlantic Ocean.We’re all those things,of course,and we are more.?
By“more”,we mean that we are really professionals when it comes to arranging space for your specific needs and providing every service you require to make outstanding meetings and conferences.At Whispering Pines you’ll find a staff that is dedicated to personal and friendly hospitality.?
Skeptical?Let me prove what I have said.Please look over the enclosed colorful booklet,which shows our spectacular setting and elegant facilities.Then,to learn about our professional side,mail the enclosed card for your free copy of “Organizing,Planning,and Running a Meeting.”??
Hopefully yours,
解析：
暂无解析
1、【题目】题目：Congratulation Letter祝贺与慰问
答案：
Sample 1
Dear Mr.Stewart:
Please accept my warmest congratulations on your promotion to general manager! We have just learned that you have been appointed to this position.It came as no surprise to us in view of your unusual abilities.You deserve the position after years of service in the company.Your experience in this field will surely bring in more profits for your company.We are sending you our best wishes for the future.
Through 3 years of working with you,many of us know clearly how much you have contributed to building the relationship between our two corporations.You also have come to know us well during the past 3 years,and we are ready to offer you the same service in the days ahead.
We look forward to the continuing growth of your company under your enlightened leadership.
Sincerely Yours,
David Parker
Sample 2
Dear Michael:
Congratulations on the birth of your son!How happy and proud you must be at this time.And hope your son grow up healthy,wealthy and wise.
My best wishes to all three of you!
Truly yours,
Joe Wisdom
解析：
暂无解析
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